This document constitutes a draft regulatory disclosure prepared in alignment with the Digital Personal Data Protection Act, 2023 (India) and international data protection standards. All operational parameters, Grievance Officer appointments, and retention schedules are subject to final validation by qualified legal counsel.
1. Introduction and Scope
Pro Cert Training Solutions Private Limited ('Pro Cert', 'we', 'our', or 'us') values your trust and is committed to protecting your personal data.
This Privacy Policy outlines the categories of personal data we collect, the purposes for which such data is processed, the rights of Data Principals, and the technical safeguards employed across our digital properties, including https://procerttraining.co.uk.
2. Categories of Personal Data Collected
We collect only personal data necessary to provide training services, issue examination credentials, and communicate regarding admissions. This includes:
• Identity Data: Full legal name, professional title, educational history, and government-issued identification required strictly for proctored examination registration.
• Contact Data: Business and personal email addresses, phone number, physical billing address, and country of residence.
• Technical & Telemetry Data: IP address, browser type, device identifiers, session telemetry, and course completion metrics within our sandbox lab platforms.
• Financial Transaction Data: Payment reference numbers and billing records. Note: We do not store complete credit card or debit card numbers; all transactions are processed through PCI-DSS Level 1 compliant payment gateways.
3. Purpose and Legal Basis for Processing
In accordance with Section 4 of the Digital Personal Data Protection Act, 2023, we process personal data based on explicit consent or for legitimate uses defined by law:
• Cohort Administration: To process admissions, provide virtual classroom access, schedule mock examinations, and monitor lab environments.
• Credential Provisioning: To transmit candidate verification data to external examination bodies (e.g. Pearson VUE, PMI, PeopleCert, AWS, CompTIA) for voucher issuance.
• Customer Communications: To respond to career advisory requests, send schedule notifications, and deliver critical operational announcements.
• Regulatory Compliance: To maintain statutory financial records and tax compliance obligations.
4. Data Sharing and Third-Party Disclosures
We do not sell, rent, or trade your personal data to third parties for commercial marketing purposes. Personal data is disclosed strictly to authorized Data Processors under binding data protection agreements, including:
• Accredited Certification Authorities: Official examination bodies to validate candidate registration and voucher allocation.
• Cloud Infrastructure Providers: Cloud hosting and sandbox lab environments operating within secure ISO 27001 certified data centers.
• Transactional Communication Providers: Email delivery and CRM providers utilized solely for operational messaging.
5. Data Retention and Security Safeguards
Personal data is retained only for the duration necessary to fulfill the educational purpose or as mandated by applicable statutory retention periods (e.g., tax records retained for 7 years).
We implement robust technical and organizational measures, including TLS 1.3 encryption in transit, AES-256 encryption at rest, role-based access controls (RBAC), and continuous vulnerability monitoring.
6. Rights of Data Principals
Under applicable data protection laws, including India's DPDP Act, you possess the right to:
• Access an itemized summary of personal data being processed.
• Request correction, completion, or updating of inaccurate personal records.
• Withdraw consent at any time for non-essential processing activities.
• Nominate a representative in the event of death or incapacity.
• Seek grievance redressal from our designated Data Protection Officer.
7. Grievance Redressal and Contact Details
If you have inquiries, complaints, or wish to exercise your data principal rights, please direct your communication to our Grievance Desk:
Grievance Officer: Designated Data Protection Officer
Email: procerttrainingsolutions@gmail.com | Attn: Grievance Redressal
Operating Offices: UK Office: 30 South Colonnade, London, E14 5HX, United Kingdom | India Office: 49, Sanjay Nagar, Behind Astha Talkies, Indore, Madhya Pradesh 452011, India.