Program Overview & Executive Scope
ITIL 4 Foundation provides a holistic approach to managing IT-enabled products and services. The course unpacks the Service Value Chain, 7 Guiding Principles, 4 Dimensions of Service Management, and core practices including Incident, Change Enablement, Problem, and Service Level Management.
Key Competencies & What You Will Master
Curriculum & Module Breakdown
Service Management Concepts & The 4 Dimensions
Value co-creation, service relationships, and the four dimensions of service management.
The ITIL Guiding Principles & Service Value System
The 7 guiding principles and governance within the Service Value System.
ITIL Management Practices & Exam Masterclass
Deep-dive into Incident, Problem, Change Enablement, Service Desk, and Service Request management.
Prerequisites
- •None. Open to anyone interested in IT Service Management.
Target Audience
- •IT Service Desk Leads
- •IT Operations Managers
- •Service Delivery Managers
Frequently Asked Questions
Yes, the course includes the official PeopleCert exam voucher and the official digital core syllabus guide.
Includes official PeopleCert voucher and digital book.
Related Certifications in Project, Agile & Service Governance
PMP® Project Management Professional
Exam Code: PMP • 100% Sandbox Labs
PRINCE2® 7th Edition Foundation & Practitioner
Exam Code: PRINCE2-7 • 100% Sandbox Labs
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